Processes

Design and development sprint

Workflow

internal research, prototype testing, deep collaboration, native app

Overview

ROLLER know one thing well: ticketing. They are taking on the giants – Ticketmaster and Ticketek – by providing a better customer experience. We found a bottleneck in their end-to-end experience, specifically event entry. How can we make it faster? By creating harmony between hardware and software.

Seamless user experience in real life

We created a custom app, DOORLIST, which works flawlessly with the scanning devices ROLLER had purchased. It allows for seamless entry into events without waiting in line. DOORLIST provided visible proof that it’s possible to improve customer experience with technology.

The Result?

Whatʼs next?

We continue to work closely with ROLLER to bring new and awesome features to the app, for even speedier check-in and better customer delight.


If that wasn’t enough, we also designed their stellar website: Check it out


Connie George is your personal office assistant. Connie welcomes your guests into the office, sends you a message to notify you who is here and what they are here for.
Processes

Design thinking, Product design, Interactive Design, Conversation design

Workflow

Ideation,prototyping, design, delivery

Overview

It was taxing trying to find admin assistants prepared to work long hours, six days a week to manage the high volume of deliveries and clients visiting our office. In the end it would always be one of us to answer the door, breaking up our day, and leaving us unable to focus on the client tasks at hand. We struggled to always know who was coming, and what they were here for. We wanted to avoid those awkward unprepared surprises from clients and delivery drivers.

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A 24/7 Digital Concierge

The 24/7 digital concierge gave us the opportunity to build a reliable digital assistant who would work 24/7 days a week with zero expenses.

By integrating Google Home with our Slack team, our office assistant was able to speak to clients and delivery drivers upon arrival. Whoever they were visiting would receive a direct message in Slack to notify them This allowed for zero confusion and the ease of being prepared for ever you were meeting

We didn’t have to hire a concierge – we built one.

Think you need a digital concierge to enhance the office?

You can contact us to get your hands on one.

Forget the buzzwords

This is how AI actually integrates into your everyday life. At Mayte, we’re building conversational experiences that make sense.

An empathic approach to raising awareness of domestic violence and its effect on young people
Processes

Design thinking, product design, Interactive design

Workflow

Ideation, Production, direction, post, VR UX, development, deployment

Overview

White Lion is an organisation that raises awareness for domestic violence in Australia. Every year, White Lion host their “Bailout” event to help raise money for young people that have suffered domestic violence. The event draws thousands of people each year who donate to the charity. Unfortunately, only a select few get to experience the event to truly understand the issue of domestic violence.

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Our virtual reality experience gave the opportunity for attendees to experience what it felt like to be in the shoes of a domestic violence victim.

By directing, designing and deploying a VR experience that could scale, our Bailout experience was no longer limited to the physical event. Anyone with a mobile device and google cardboard could be immersed in and understand the experience.

The final VR product also allowed White Lion supporters, who did not attend, to interact with the organisation and the issue at hand in an innovative way. The experience is accessible to anyone with a mobile phone.

A higher understanding of community issues

Both Bailout attendees and other supporters of White Lion now could interact through this engaging piece. During the experience, emotions ran high as people gained a deeper understanding of what it felt like to be in a victim’s shoes. The Bailout event raised $335,367 – the most they have ever raised to date.

Experience it everywhere

In addition to the Gear VR experience, we also produced a scalable mobile and web version to ensure maximum reach and accessibility. Anyone with an iPhone, Android or laptop could experience it too.

Mobile
Mobile
Desktop
Desktop

From Ideation to delivery

Our team delivered the entire production cycle. From 360 script development, direction and production to post-production, app and web build ready for deployment on multiple platforms.

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